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Team Lead Washtopia Car Wash

On-site
  • Spring Hill, Tennessee, United States
$18 - $20 per hourCustomer Service / Sales

Job description

Are you interested in becoming part of a dynamic and rapidly evolving company that is transforming the car wash industry? We are reshaping the car wash experience by integrating cutting-edge design, technology, education, and exceptional guest service. To uphold our commitment to delivering outstanding service, we offer competitive compensation, numerous opportunities for career growth, and flexible scheduling, including weekends.


This position is full-time, and our Team Leaders can expect a comprehensive compensation package ranging from $18 to $20 per hour, which includes bonuses and commissions. Payments are distributed weekly to our team members, and your availability must be open to all shifts.


Team Leaders play a crucial role, actively supporting our Manager and General Manager in overseeing the day-to-day operations of the store. The ideal candidate will possess the ability to enhance guest satisfaction and effectively lead and supervise the staff.

Operating in a high-speed environment, Washtopia requires individuals who can remain on their feet throughout the day, both indoors and outdoors.



Duties & Responsibilities:

GENERAL

  • Maintain a positive attitude and a professional appearance at all times
  • Always be attentive to the needs of our Guests
  • Be helpful, polite, and courteous at all times
  • Address all Guest concerns in a professional manner
  • Be a productive and proactive member of the team
  • Adhere to all policies and procedures and perform tasks daily as needed
  • Contribute to the team by doing whatever is necessary to make the team successful
  • Grow both personally and professionally while having fun

GUEST SERVICE

  • Be knowledgeable of what each part of the wash package does in the vehicle cleaning process.
  • Be knowledgeable of the differences between our various wash packages.
  • Interact with guests in the vacuum area to resolve issues, touch up vehicles, and answer questions
  • Identify current and future guest requirements by establishing rapport with potential and existing guests to understand service requirements.
  • Resolve guest issues or concerns to maintain the store’s reputation.

TEAM LEADER ROLE

  • Execute daily preventative maintenance and oversee the quality and cleanliness of the tunnel and the rest of the site.
  • Help organize all store operations and allocate responsibilities to staff.
  • Help supervise and guide staff toward maximum performance.
  • Maintain positive engagement with Crew Members, empowering them to reach their personal and professional goals with your support and guidance 
Duties and Responsibilities

  • Benefits

For our full-time employees, we offer the following benefits after 90 days of employment:

  • Health Insurance (including Dental and Vision)
  • 401k
  • Paid Time Off
  • Tuition Reimbursement
  • Academic Performance Bonus
  • Educational Courses
  • Direct Deposit
  • Free Car Washes & Sweet Uniforms



Job requirements

This is a full-time position and must have open availability.

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