Guest Attendant (Smyrna, TN)

Job description

How would you like to be a part of an exciting and fast paced company that is changing the face of the car wash industry? From design and technology to education and Guest service, we have created the car wash of the future. In order to deliver on our promise of superior Guest service, we offer our crew members generous compensation, numerous career advancement opportunities and flexible hours.

 

Our Guest Attendants can expect to see a base pay of $11/hr plus up to 10% or more of their base per month in potential bonus compensation. We pay our employees weekly.

 

This role is a Guest facing position. While Attendants help throughout the wash, they are primarily outdoors serving our Guests in the vacuum area. They must help to keep the site both clean and inviting to our Guests while maintaining a positive attitude. 

 

Washtopia is a fast-paced environment and the ability to work on your feet throughout the day in indoor AND outdoor spaces is a must.

 

Duties & Responsibilities

 

GENERAL

  • Maintain a positive attitude and a professional appearance at all times
  • Always be attentive to the needs of our Guests
  • Be helpful, polite, and courteous at all times
  • Address all Guest concerns in a professional manner
  • Be a productive member of the team
  • Adhere to all policies and procedures
  • Perform tasks on a daily basis as needed
  • Grow both personally and professionally while having fun

GUEST SERVICE

  • Be knowledgeable of what each part of our wash packages does in the vehicle cleaning process
  • Be knowledgable of the differences between various wash packages
  • Guide Guest vehicles into the wash area with a focused, pleasant, and competent demeanor
  • Perform visual inspections of the condition of each vehicle prior to sending it through the wash
  • Interact with Guests in the vacuum area to resolve issues, touch up vehicles and answer questions

ADDITIONAL DUTIES

  • Perform visual inspections in the tunnel and equipment room to ensure all equipment and chemicals are functioning properly
  • Perform all assigned preventive maintenance tasks
  • Keep the entire property clean and ensure that everything is well organized
  • Keep vacuums unclogged, hoses hung properly, and trash cans emptied
  • Ensure that the Guest restroom is kept clean and well-stocked
  • Support the sign-up of new VIP Wash Club members
  • Other duties as assigned

 

Benefits:

 

For our full-time employees, we offer the following benefits after 90 days of employment:

  • Health Insurance (including Dental and Vision)
  • 401k
  • Paid Time Off
  • Gym Membership
  • Tuition Reimbursement
  • Academic Performance Bonus (for High School students)
  • Educational Courses
  • Direct Deposit
  • Free Car Washes & Sweet Uniforms


For our part-time employees, we offer the following benefits after 90 days of employment:

  • Paid Time Off
  • Gym Membership
  • Tuition Reimbursement
  • Academic Performance Bonus (for High School students)
  • Educational Courses
  • Direct Deposit
  • Free Car Washes & Sweet Uniforms

Job requirements

  • Be available to work on weekends
  • Maintain a positive attitude and a professional appearance at all times
  • Customer service focused
  • Have the ability to work independently or with other crew members
  • Have the ability to lift 50 pounds
  • Be able to climb a 10ft stepladder
  • Have strong written communication skills
  • Be able to speak professionally and knowledgeably with fellow crew members and guests